Umanlink, project manager
Creator of Nearshore & Offshore CX and digital transformation solutions
Your partner for Customer Experience
& Digital Transformation.
We offer Customer Relationship Management & Digital Transformation solutions en s’appuyant sur l’excellence de nos backed by the excellent skills of our 900+ employees worldwide.
Our know-how is centered on our understanding of your needs, enabling us to deliver customized solutions optimized for your business sector.
We offer multi-channel solutions to ensure le interactive and coherent management of your business. With an Inside-out approach and Smart solutions, Umanlink Groupcreates the perfect conditions for your success.
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Our mission.
At UMANLINK, we are proud to support our customers in implementing their projects and improving their practices.
Tailored support
We offer you personalized support from start to finish, at every interaction, to ensure a smooth customer journey tailored to the needs of your target audience.
We understand that your goal is to convince, build loyalty and create a positive brand image.
A common goal : Growth
Helping you succeed and thrive by putting our panorama of techniques and best practices at the service of your business, in order to gather, process and analyze customer information and offer you the very best in customer experience.
Excellence at the service of your performance
Providing you with a quality service that meets the highest industry standards, and equipping you with the best technologies thanks to a high-performance technical platform and cutting-edge equipment that meet major performance, availability, agility and safety objectives.
A dedicated team
We put at your disposal a competent, multidisciplinary team that listens to your needs. We guarantee to transform feedback into action, to identify malfunctions, and to monitor the evolution of customer behavior in order to improve business relations over the long term.
A customized solution
Facilitating the management of complex tasks and workflows through dynamic orchestration of the customer journey, in order to deliver individualized experiences that meet expectations without any reservations.
A business partner
Our aim is to enable you to be in tune with new market expectations, through the implementation of CRM, Quality Monitoring (QM), Speech analitycs (SA) and Business intelligence (BI) solutions. Tools to centralize all your data (collect, interpret and add value to it) in order to improve your company’s operational performance.
Our values.
As a partner committed to helping you become more efficient, agile and competitive, we put the excellence of our human and technological resources at your service. The human aspect has always been at the heart of our business, with respect for and development of each individual, for our employees and partners around the world.
OUR REFERENCES
Executive Team
Innovative minds create sparks: we believe in collective innovation because it generates meaning, weaves links, values commitment, listens to ideas and encourages participation.
Josselin SOURIS
President
Sami SMAOUI
Group CEO
Marwa GAM
CX Services Director
Hervé GAGNAIRE
Finance Director
Moez FARHAT
Development & Marketing Director
Florian PAULMIER
Chief Innovation Officer
Salah BEN JAAFER
Telesales Services Director
Myriam BEN SASSI
Human Resources Director
Hamdi BOUKHRIS
Quality, Training & Process Director
Désiré NGOSSO
Senegal Country Manager
Youhort LY
Cambodia Country Manager
Zied BEN MABROUK
Facilities & Procurement Manager
Zoubeir ELGUESMI
Information Systems ManagerBusiness Accelerator & Innovation Catalyst
We transform technologies into growth drivers.
Customer Relationship Management
We provide our customers with multi-channel, multi-industry solutions to manage customer interactions, aligning simplicity, precision and profitability.
Digital Transformation
We draw up a plan to help you transform and integrate technology into all your activities.
