Energy
Umanlink offers a comprehensive range of services covering various aspects of business activity, including outbound and inbound telephone prospecting, information request management and consultancy.
- Appointment booking
- Appointment confirmation
- Building customer loyalty
- Planning and implementation of services
- After-sales services
- Billing
- Intervention management (planning, monitoring and closing)
- Contract sales
- Lead generation
Telecoms
In an inflationary environment subject to constant economic and competitive pressure, telecom operators face daily challenges such as cost pressures, evolving cyber threats (etc.) and, above all, that meet consumer needs in terms of uses, services and customer-integrated networks.
As a real lifeline for businesses, telecoms are moving towards cutting-edge solutions to improve the various operations handled, as well as the customer experience.
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Technical support
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Customer service
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Customer loyalty
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Satisfaction surveys
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Intervention management (planning, monitoring and closing)
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Inventory and order management
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FIBER and MOBILE subscription sales
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Additional sales
Security
Risk management and security have a direct impact on the long-term viability of any company. Making them a performance driver is crucial to optimizing productivity and protecting co-workers, equipment, networks, information systems, reputation and the environment.
This calls for a necessary global approach that encompasses technical complexity, stakes, development requirements and challenges.
At Umanlink, we have developed an offer specifically dedicated to institutions and companies of all sizes covering the most complex security issues.
- Customer alert management
- Satisfaction surveys
- Access control system implementation
- CCTV system implementation
- Alert validation
- Retail sales
- Additional sales
Technologies
In today's fast-moving digital world, it is important to keep up to date and constantly improve not only your offering, but above all your innovative character, by anticipating the future as accurately as possible.
For more than 15 years, UMANLINK has been developing recognized expertise in the field of information technology (IT), giving it a solid reputation among companies wishing to apply new technologies to their projects.
- Technical support / Troubleshooting
- After-sales service
- VSB management
- Intervention management (planning, monitorng and closing)
- Inventory and order management
- Additional sales
Tourism & Travel
Always on the lookout for convenience, advice and choice, the customer's buying behavior has evolved and is moving towards a definitively more connected approach, offering a range of resources in line with their needs, and accompanying them along the project validation process.
Technological advances, increasingly intrinsic to the Tourism & Travel sector, are driving professionals to compete with new ideas to change their strategy, better reach new markets and meet the expectations and requests of new customers.
- Concierge service
- After-sales service
- Satisfaction survey
- Booking validation and follow-up
- Service sales
Retail & E-commerce
With the rise of online shopping and the massive use of new technologies, e-commerce has seen dazzling growth and has become a real vector for development, offering increasingly dynamic outlooks.
New consumer habits have created opportunities in terms of economic growth and job creation, while, at the same time, fostering a return to the fundamentals of commerce by placing customer satisfaction, the user experience, ethics and the human aspect at the heart of commercial relations and the purchasing process.
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Order confirmation
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After-sales service
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Customer loyalty
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Satisfaction survey
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Order management and tracking
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Product returns
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Refunds
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Traffic generation
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Shopping cart conversion
