After-Sales Service
After-sales service is a key element in your customer journey, and we make it your greatest strength, with the objective of achieving 100% satisfied customers.
Properly managed, but above all properly integrated into your customer service policy, it becomes a real strategic lever for customer satisfaction and loyalty.
Our commitments :
- Implementing fluid actions: from telephone assistance to IT management.
- Being responsive by involving the specialized agent to improve the First Time Fix Rate.
- Offering you a range of tools to maintain dialogue with your customers after the sale and ensure their loyalty.
- Pinpointing areas for improvement and identifying opportunities for additional sales.
- Measuring customer satisfaction to turn them into brand ambassadors.
Loyalty
A true junction between sales and marketing, our holistic approach to customer loyalty encompasses data analysis, targeted communication and customer satisfaction monitoring to ensure a positive experience at every stage of the customer journey.
And to foster this sense of belonging and guarantee customer loyalty, we rely on market analysis of your business, the environment and the competition to offer your customers genuine added value that makes you stand out from other brands.
Our commitments :
- High-quality, personalized customer service.
- Energy devoted to providing effective solutions to the slightest request.
- Proactivity to anticipate customer needs, even those that are not expressed.
- Our respect of commitments to your customers.
Sales assistance
Outsource your sales force, entrust the management of your commercial activities to a partner dedicated exclusively to this task, and take advantage of fully mastered skills and innovative tools.
Our teams will provide you with trained, qualified and competent sales representatives.
In this way, we enable you to focus on your core business, optimizing your internal organization and to increase your sales while streamlining your payroll.
Our commitments :
- Comprehensive support thanks to a team of Sales Development Representatives.
- Performance management and monitoring.
- Real-time tracking of purchases and sales.
- Implementation of a CRM to assess your customers’ behavior.
Billing
Is the administrative burden wasting your time and slowing down your business growth?
By outsourcing your billing service to our teams, develop your business with complete peace of mind and enjoy expertise tailored to your business.
Our commitments :
- Full flexibility: no commitment to hourly volume or duration.
- Advantageous sourcing: expert profiles and qualified contributors with proven references.
- Unwavering reliability: continuity of service and immediate substitution in the event of absence.
- A Customer Relationship that takes care of everything.
