For customer satisfaction and improved productivity, Umanlink activity management meets the needs of a personalized customer journey.
Our agents, trained at your request, ensure efficient intervention management. They optimize the planning of your technical teams and provide real-time monitoring.
The schedule management provided by our agents allows your company to reduce technicians’ travel costs and improve their productivity.
The improvement of interventions thanks to our activity management enables you to respond to users in terms of availability, responsiveness and professionalism :
- Round optimization
- Securing appointments
- Managing unforeseen events (customer absence/technician delays)
- Technical assistance provided to technicians
- Reduced failure rate
- Follow-up of intervention through to completion
Smoother organization also relieves the burden on technical teams on site, and promotes their loyalty to your company.
